GP Practice Reception Customer Care Skills Training Course (3 hour In-company)

This training session will help GP frontline staff to improve patient access and experience, by drawing on their inherent people skills.  We will use insights from the world of psychology, we provide team members with the practical tools to deliver excellent service - every time taking into account capacity and demand in the service.

This onsite GP practice training is highly participative.   We include real life patient scenarios from many GP practices/medical centres across the UK.

We also offer the option of virtual training/coaching.

Email us at info@ripleytraining.co.uk or call us on 01423 861122 to check your preferred dates for this training.

• Defining patient/customer care and what it means for the success of the GP practice
• Understanding every patient/customer and managing their expectations
• Understanding the verbal and visual cues of patients/customers that enable you to meet their individual needs
• Understanding the benefits of different communication channels and knowing when to use them effectively
• Dealing with difficult patients/customers and using your people skills to turn a situation around
• Resolving complex patient/customer care issues - negotiating with customers
• Measuring patient/customer care, evaluating and making improvements

The price of £650 plus vat covers one three hour training session - normal timings are 1 pm to 4 pm (we're flexible to adjust the timings to suit your practice/medical centre).

In addition we can run two training sessions in one day (suggested timings of 9.30 am to 12.30 pm and 1.30 pm to 4.30 pm) to ensure the GP practice/medical centre is able to organise cover arrangements and gain extra value for money.  We're are flexible to the space available using either patient waiting area when your practice is closed for the afternoon or a designated meeting room in your practice.  For the best experience we recommend no more than 12 people in any given session unless you have spacious meeting room/waiting area.  We will provide all the necessary equipment including laptop and projector as well training materials and stationery – in most cases we tend not to use slides to encourage even more interactive discussions.

The price of two x three hour sessions in the same day are offered at the preferential rate of £950 plus VAT for upto 24 people over the day.

Cost excludes travel and accommodation costs (where applicable) – these are at a capped rate for mainland UK locations.

The training is designed for those who deal directly with patients, or manage the patient care process in the practice. We look at both face to face and telephone communications to ensure your staff are able to apply a consistent high level of care across the team.