Professional Development for Team Members and Leaders

View our Leadership and Management Courses

Leadership and
Management Courses

View our Credit Control Skills Course

Credit Control Skills
Course

View our Sales Performance Courses

Presentation and Exhibition Skills
Courses

View our Team Member and Professional Courses

Team Member and
Professional Courses

View our Health and Well-Being Courses

Health and Well-Being
Courses

View our Secretarial and Receptionist Courses

PA – EA – Secretarial
– Receptionist Courses

Customer Service Skills Training Course (1 Day)

This course will help your staff increase customer satisfaction, by drawing on their inherent people skills. We will use insights from the world of psychology, we provide people with the practical tools to deliver excellent customer service - every time.

Communicating with Confidence and Personal Impact (1 Day)

The course includes the importance of self worth and how that is communicated, the benefits of taking control of their attitude and directing it, how to create a good first impression and behave in a more confident manner, how to communicate and influence in the right way in all situations,

Effective Team Working Skills Training Course (1 Day)

The effective team working skills training course is highly interactive. This course has been developed to help team members to enhance their team working skills at a level that will readily transfer to workplace behaviour

Effective Time Management and Prioritisation Management Skills (1 Day)

Our Time and Prioritisation Management Course looks at current working practices and explores techniques for gaining greater control over time with a more structured and planned approach to managing interruptions, priorities, processes and people.

Assertiveness Skills Training Course (1 Day)

This course will help you feel more confident in how your handle your colleagues, your manager and your customers. You will feel more comfortable in how to influence people as well as addressing areas of concern inside and outside of your organisation.

Handling Demanding People Training Course (1 Day)

This course aims to increase the skills and knowledge of those individuals who deal with demanding people on email, telephone and face to face - ideal for those who wish to refresh their skills or those who are new to dealing with demanding people.

Train the Trainer (2 Days)

This two-day course will help you improve your skills, knowledge and experience in how you plan, design, deliver and evaluate training courses to meet the needs of your clients.

Excellent Facilitation Skills Training Course (2 Days)

This two day course will help you to be more confident when facilitating group work and training sessions by ensuring you have the right atmosphere, right content and have use of effective facilitation skills to get the most from your audience.

Commercial Awareness Skills (1 Day In-company)

Commercial Awareness is demonstrating an understanding of your business, appreciating the wider business environment in which your organisation operates as well as the importance of relationships with customers, key stakeholders, competitors, suppliers and fellow team members.

Influencing People through Effective Communication (1 Day)

Do you need to be able to get people to see situations from different perspectives? Do you want to make a greater impact and improve your influence? Do you want to be able to negotiate more effectively?

Administrator/ Support Assistant Skills Training Course (1 Day)

This one-day course is design and delivered by those with direct experience and extensive knowledge of the challenges faced by administrators, support assistants and other administrative roles.

Disability Awareness Skills (1/2 Day In-company)

When we consider there are over 12 million people in the UK who have a disability (1/5 of our population) and these households have a considerable spending power of £212 billion then it does raise the question about accessibility and experiences of these customers to your business.

Equality, Diversity and Inclusion (EDI) Training Course (1 day)

Ensuring your staff know their responsibilities towards diversity, equality and inclusion in the workplace helps to embed a culture where staff are free from discrimination, bullying and harassment.

NHS GP receptionist chaperone training session (3 hour In-company)

This training session will help GP frontline staff to understand the role of a chaperone. We will look at the importance of routinely offering all patients a chaperone for any consultation/procedure.

GP Practice Reception Customer Care Skills (3 hour In-company)

Our GP reception customer care skills course ensures your patients only have good things to say about your team when it comes to your patient experience.

Managing Patient Access, Capacity and Demand in General Practice Training Course (3 hour In-company)

This training will help GP frontline staff improve patient access and experience, by drawing on their inherent people skills. We will use insights from the world of psychology, we provide team members with the practical tools to deliver excellent service - every time taking into account capacity and demand in the service.

Professional Development Programme (6 days over 6 months In-company)

This comprehensive 6 day programme supports organisations with a reputation of growing and increasing their customer base. One of the key components for maintaining and extending successes is to develop your teams to support the deliver of the business strategy.

Our Team Member Courses have been developed by listening to our clients and continuously improving the choice to help you to improve your performance in the workplace. We place a great deal of importance on developing individual skills in communicating effectively whatever the environment.

We use tried and tested approaches that will help you to raise your levels of skill and competence at your place of work.

Virtual and Face to Face Training and Coaching options.

Please browse our Team Member training course solutions by selecting a subject above.