• Apply high levels of self-control and you feel confident inside in managing different situations
• During times of pressure or crisis you rarely need support to take control and resolve any issues
• You are able to accept responsibility when an error is made, move on and demonstrate a high level of self-awareness so you can reflect on any mistakes
• Be self-confident in being a problem solver with no/minimal supervisory/management input
• Be able to implement changes to minimise the risk of repetition of mistakes
• You challenge yourself and others when a blame approach is adopted showing respect in the process
• You support others to learn from their mistakes and not hold mistakes against them – recognising strengths and weaknesses in others
• Applying active listening skills allowing others to express their views and opinions before agreeing actions
• Responding to individual needs and managing expectations
• Taking risks and recognising when you need to discuss changes you’re your manager and those affected by change
• Positively develop strong working relationships
• Maintain a high degree of continuous professional development by always looking for ways to learn more and be more effective in your role
• Others look to you for strength in dealing with challenging situations
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